I once ordered MONSTER (the David Thomas box) from the Ubutique, and, having read that service would be SLOOOOOOOOOOOOW, I was not at all anxious when about six weeks had passed.
The box arrived, along with a handwritten note from Mr. Jones AND a t-shirt, apologizing for the delay. That was so sweet - I wrote back thanking him, but didn't get a reply. Not all that surprising, I suppose. It was very nice of him to do that, and, from most accounts I've read, he was a very gentle and unassuming man.